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TheFanopsis's avatar
TheFanopsis
2 years ago

[EA app] PvZ GOTY Asking for licence to activate the game

Hi,
I'm a Xbox Gamepass user, so i have access to a the EA Play app, but when i try to play this game it asks me to buy a licence but the game is normally availlable free to EA play members, you can see the error details on the capture i sent.

I'm logged in to the xbox app, and also to the ea app.


1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @TheFanopsis The following should help out with that error! If these do not work, uninstall the game. Perform the steps again. Reinstall the game over.

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

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