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Anonymous's avatar
Anonymous
11 years ago
Approved

Game crashing when i click find match

Hello,

I installed the game yesterday and i cant play it. When i lauch the game it shows me the menus and all is good, i can change settings and all but when i click "multiplayer" and try to find a game, it says looking for an awesome game or something like that and then my PC shows a red screen with no letters and reboots. This error appears in event viewer:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004a (0x000007ff0be02b8a, 0x0000000000000002, 0x0000000000000000, 0xfffff88011629cc0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080614-50591-01."

im using an amd A8-3870 CPU, XFX R7770 GPU, 8GB RAM, nothing overcloaked in windows 8 Pro.

I tried installing newer catalyst drivers but it still does the same, i also instaled the newest beta version of catalyst drivers (v14.7) and the game tells me im using an older version (13.5) and still crashes.

All other games work fine

Thank you.

http://pastebin.com/3UHtbtVC

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Need to see more of your dump log but I have a pretty good guess.

    I'd say your AMD/ATi drivers are corrupt.  I'd uninstall them from CP, restart into safe mode, Run (Display Driver Uninstall -or- Radeon Removal Tool -or- Driver Sweeper(older)), restart, install drivers fresh.

    http://support.amd.com/en-us/download


    AMD's uninstall method:
    http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

    Catalyst Uninstall Utility (seems to be removed from AMD's site now)
    http://www.techspot.com/drivers/driver/file/information/16748/

    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

    Safe Mode w/ Networking if you get into trouble.  Likely just Device Manager remove the display adapters restart.

    -------------------

    Power Supply isn't like a 250w or something is it lol?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Thank you woot,

    You wont believe this, i deleted the memory dump from c:\windows so i could create a small dump because this was 500+mb. When i tried to replicate the crash it just worked, i closed the game and tried again and it worked again. Im doing this via team viewer from work so ill test more when i get home.

    it doesnt make sense...

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    ahhhh started again, i cant play because of the stupid red screen of death and it worked fine yesterday!!

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have the minidumps, let me see if i can read them

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    i got this

     On Fri 8/8/2014 1:37:54 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\080714-18096-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x5A540)
    Bugcheck code: 0x4A (0x7FF29FD2B8A, 0x2, 0x0, 0xFFFFF8801190FCC0)
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Yeah, I already had tried the sfc and the fdisk but still the same. Just fixed it with a fresh install of windows lol game is running good now. Had to download it again tho, even though I had it installed in another drive and not in my ssd.

    Thank you for all your help!

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