Forum Discussion

p8hq563xr5qw's avatar
2 years ago

Game progress missing after my device shut down automatically

I played the first Plants vs Zombies game & progressed up to Night level 1. But when my phone automatically shut down while playing the game, the progress got reset. However my progress didn't get reset when my phone shut down 2 times before. But in the 3rd time my phone shut down & after turning on the phone next thing I saw the game's progress is missing. And I tried restarting my phone while playing the game but nothing happened. Yes, my phone has a battery problem. But why did my progress get reset? Please restore my progress. Thanks.

P.S: Every time I was playing the game when my phone automatically shut down.

5 Replies

  • That's a bug. It's not recomended to play if you have low battery. Plus, Night Level 1 isn't too far...

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @p8hq563xr5qw For issues like this, the best thing to do if you are not connected to an account is to play it again and link it after the tutorial. 

    If you were linked, the best thing to do is log in/out and test the account as it should allow you to sync up the progress again.

    Cheers!

  • I know but the same could've happened if I was way through the game. My phone battery has problem. So I need to keep it on charging.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @p8hq563xr5qw Since the progress itself is local to the device, when you launch the game, you can go into the profile data where the name is and it should show you other profiles. Sadly if it does not that data was deleted. With the age of the game, there is no longer any support for the first one.

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