Game Refuses to Install
Hi, I tried installing yesterdays 5th December patch update on my PS4 system. While I was on the 'Preparing to Install' screen I ended up waiting for around half an hour before thinking nothing was happening or it froze. Due to this I restarted my PS4 system from the menu. When my PS4 started back up PvZ shoed as available to start-up. I tried doing this but was met with an error message CE-41807-0. I thought this was associated with PvZ so after starting up my PS4 a second time and still getting the same message I just deleted the game from my System thinking reinstalling might work.
When I visited my PS4 Library I navigated to PvZ and it showed that it was apparently already downloading again. When I tapped on the game in my Library to bring up its details page, the download progress bar did not show but instead the 'Start' button showed. Tapping this button will show a message stating 'This content can not be found, visit store?', and visiting the store takes me to the purchasable game PvZ (which I already own because I bought the Founders Edition months ago. If I return to my Library the game will still show as a 90% downloading progress bar, which it has been doing for the last 24hrs now. It doesn't look like it is actually moving.
I cannot remove games from my PS4 Store Library, and there is no other options in there other than Start or Install. I tried reapplying PS4 licesnes in my settings (as that was the online help I saw associated with the first error code). Nothing works. I can only think to 1) Format my entire PS4 for this 1 game to MAYBE work, or 2) Buy the normal PvZ either digital or physical and see what happens - but I already bought it at Founders release so I should not have to do this again.
I have uploaded images showing what my Library status looks like and the message I get when tapping 'Start'. I also have showed proof that I have played the game and do indeed own it, so there is no need for it to be stalled on download or tell me to buy it again.
Images: https://drive.google.com/drive/folders/1_6JfxnEf-iIJbXaEiCxu0RmBLZKgtZKW?usp=sharing
Thank you.
Nic