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9dcwki14vfe3's avatar
9dcwki14vfe3
12 months ago

game wont open-says not connected to internet after asking for product key

I own Plants vs Zombies. I recently got a new computer and downloaded the EA app and then Plants vs Zombies game. The first night I did this it worked great! The next day and every day since it work open the game--it asks for a product key. When i click on that button then it says I'm not connected to the internet---BUT I AM! I've uninstalled the EA app and Plants vs Zombies game more than once hoping this would fix the issue but it hasn't. ☹️ I need help. I'm attaching screen shots on what I'm seeing fyi. 

7 Replies

  • PrincessrozeeS's avatar
    PrincessrozeeS
    New Hotshot
    11 months ago

    What is the solution to this? I am unable to launch the game due to this very same issue on my windows 11 desktop computer. I have un-installed and re-installed the game. I have tried repairing but every time I try to play the game it comes up with the very same screenshots as shown in the first post. As it mentions Origin (as shown in the screenshots) and I am not on Origin but the EA app,  is that causing the problem? Has the game not been updated when the EA app has done updates? Why can't someone from EA help with this problem and show a solution?  I have had hours of fun playing this game and now can no longer play it!

  • PrincessrozeeS's avatar
    PrincessrozeeS
    New Hotshot
    11 months ago

    After doing some looking around for a solution on here,  I found that by deleting this folder (see below)  my game now runs. I found this information on a previous post

    C:\ProgramData\Electronic Arts\EA Services\License\71592.dlf

  • Winter_lola's avatar
    Winter_lola
    Seasoned Newcomer
    6 months ago

    I just wanted to say this in case someone else stumbles upon this thread with the same issue, PrincessrozeeS solution worked for me today! Just copied the full path into the address bar and hit delete, problem solved!

  • Yakub_KSI's avatar
    Yakub_KSI
    New Rookie
    6 months ago

    I have the same problem, but this file does not exist for me, what should I do then?

  • JandKwithanA's avatar
    JandKwithanA
    Rising Newcomer
    2 months ago

    This also worked for me! 😄 Thanks!

    Copy & paste the path into the address bar C:\ProgramData\Electronic Arts\EA Services\License

    Delete the file 71592.dlf

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