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amagisean's avatar
2 years ago

GW2 crashing?

Sooo i download gw2 yesterday and found out that the game was running perfectly fine and smoothly, then today i tried launching again, only to find that it did not work whatsoever. Since i downloaded on steam, i thought that was the issue, so i tried downloading it on ea, but to no luck. I looked through the steam community chats to find a couple others experiencing the same thing. Attatched is my dump file from steam, can anyone help please? 


************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true

   EnableRedirectToV8JsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\smbu2\Downloads\PACKER_261787625_27460.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22631 MP (22 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Mon Jul 29 14:12:38.000 2024 (UTC - 7:00)
System Uptime: 3 days 0:43:08.603
Process Uptime: 0 days 0:00:05.000
....................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(6b44.47ec): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based    |
| "Shadow Stack" may be available to assist in debugging and analysis.   |
| See aka.ms/userhsp for more info.                                      |
|                                                                        |
| dps @ssp                                                               |
|                                                                        |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v*** WARNING: Unable to verify timestamp for EAAntiCheat.GameServiceLauncher.dll
EAAntiCheat_GameServiceLauncher:
00007ffb`5cc00000 4d5a            pop     r10
0:001> !analyze -v
WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 125

    Key  : Analysis.Elapsed.mSec
    Value: 12852

    Key  : Analysis.IO.Other.Mb
    Value: 5

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 42

    Key  : Analysis.Init.CPU.mSec
    Value: 31

    Key  : Analysis.Init.Elapsed.mSec
    Value: 19095

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 107

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 261788

    Key  : Timeline.Process.Start.DeltaSec
    Value: 5

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 0.0.6860.0


FILE_IN_CAB:  PACKER_261787625_27460.dmp

NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)rax=0000000000000001 rbx=a27aeb962b63614a rcx=a27aeb962b63614a
rdx=00000000e0670103 rsi=ffffffffc0000428 rdi=00000000000001f4
rip=00007ffb5cc00000 rsp=0000007e8edfb758 rbp=00007ffb5b1f0000
 r8=a27aeb962b63614a  r9=00000000000001f4 r10=ffffffffc0000428
r11=0000007e8edfb740 r12=000000000000034f r13=00007ffb5b288058
r14=000000000000000c r15=000000000000017a
iopl=0         nv up ei ng nz ac po cy
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
EAAntiCheat_GameServiceLauncher:
00007ffb`5cc00000 4d5a            pop     r10
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffb5cc00000 (EAAntiCheat_GameServiceLauncher)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00007ffb5cc00000
Attempt to execute non-executable address 00007ffb5cc00000

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7ffb5cc00000

FAILED_INSTRUCTION_ADDRESS: 
EAAntiCheat_GameServiceLauncher+0
00007ffb`5cc00000 4d5a            pop     r10

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00007ffb5cc00000

STACK_TEXT:  
0000007e`8edfb758 00007ffb`5cd166f4     : 00000271`198a0000 00007ffb`5c8caff1 a27aeb96`2b63614a 00000000`00000206 : EAAntiCheat_GameServiceLauncher
0000007e`8edfb760 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x1166f4


STACK_COMMAND:  ~1s; .ecxr ; kb

SYMBOL_NAME:  eaanticheat_gameservicelauncher+1166f4

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup:     MachineOwner
---------

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