Forum Discussion

jri22n's avatar
5 years ago
Solved

Huge softlock bug on Xbox series x

Product: Plants vs. Zombies: Battle for Neighborville
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
Please provide your Xbox gamertag or PSN ID. (Optional) JRI22N
In what game mode did the bug occur? Everywhere
Summarize your bug The game soft locks my system from loading any game until I reset it plants vs zombies battle for neighborville is the only game that causes my system to do this
Steps: How can we find the bug ourselves? It just happens every now and then
Which character were you playing when the bug occurred? Snapdragon
What upgrades had you equipped with this character? It happens with any character in the game
How often does the bug occur? Often (50% - 99%)

I want to play this game more but I haven’t due to this huge bug in the game 

  • @jri22n Can you try the steps below and see if this continues?

    Persistent Storage 

    1. Go to settings Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 

    Alternate Mac: 

    1. Go to settings > Select General  > Then Network settings 
    2. Go to advanced settings > Alternate Mac address > Select clear 
    3. Select restart 

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @jri22n Can you try the steps below and see if this continues?

    Persistent Storage 

    1. Go to settings Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 

    Alternate Mac: 

    1. Go to settings > Select General  > Then Network settings 
    2. Go to advanced settings > Alternate Mac address > Select clear 
    3. Select restart 

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