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S-Sertile's avatar
6 years ago

I can't accept the rainbow stars I bought from Rux.

I bought the star studded pack and 1,000 rainbow star pack yesterday. I went to Rux today, and noticed that he didn't have either of them available to me. I can't access the addons section for his shop. What I get from the game is "There is no content. It might not be on sale yet, or might no longer be for sale." This is what happens when I go to the addons section. Please help! I already spent the money for them. Right now, it seems to me like this company has basically stolen money from me.

4 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    6 years ago

    Hey @S-Sertile

    Can you try restoring the licenses in your PS4 Settings, and doing a hard reset on your Console?

    Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so and turn it back on.

    If that doesn't help, I would recommend contacting Support so they can sort this out for you:

    https://help.ea.com/en/contact-us/

    Or, you can contact them via Direct Message on Twitter: Twitter.com/EAHelp

    Thanks 🙂

    - iluminate

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