I can't accept the rainbow stars I bought from Rux.

Question

I bought the star studded pack and 1,000 rainbow star pack yesterday. I went to Rux today, and noticed that he didn't have either of them available to me. I can't access the addons section for his shop. What I get from the game is "There is no content. It might not be on sale yet, or might no longer be for sale." This is what happens when I go to the addons section. Please help! I already spent the money for them. Right now, it seems to me like this company has basically stolen money from me.

iluminatethesky · Answer

Hey&nbsp;@S-Sertile

Can you try restoring the licenses in your PS4 Settings, and doing a hard reset on your Console?

Select&nbsp;Settings &gt; Account Management &gt; Restore Licenses, then fully turn off your Console for 30 seconds or so and turn it back on.

If that doesn't help, I would recommend contacting Support so they can sort this out for you:

https://help.ea.com/en/contact-us/

Or, you can contact them via Direct Message on Twitter: Twitter.com/EAHelp

Thanks 🙂

- iluminate

thesprinter85 · Answer

@S-Sertile&nbsp; What platform do you play on?

thesprinter85 · Answer

Try following the steps that&nbsp;@iluminatethesky&nbsp; mentioned and hopefully that will sort out your issue.

s-sertile · Answer

I play on ps4.

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I can't accept the rainbow stars I bought from Rux.

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