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Anonymous's avatar
Anonymous
12 years ago

i can't redeem product code, it says "already been used"

hello

i just download plant vs zombies a moment ago and i want to play it. but whenever i click "play" button origin ask me to enter product key. i click the "enter the product key" button, and EA ask me to enter my email and my origin account password, but it says that my email or password is invalid. i try it several times, typing my email and password carefully i even try "forget my password". but when i enter my email and my new password, it says that my email or account is invalid. 😕mileyfrustrated:

then i tried to redeem the product code that provided in the game details but it says that the code already been used. i try to restart the origin and doing all over again but it still the same. i tried to uninstall the game and reinstall it, but it wont work. what happend??? please help. i want to play that game. what's the point of me downloading that game if i can't play it?? 😕mileymad:

5 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    12 years ago

    Hey, are you launching the game within origin? Does anyone in your household have an Origin account? If they do, can they log in and download/play PvZ? This will help to determine whether this is a local or account issue.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hey, are you launching the game within origin?

    answer: yes

    Does anyone in your household have an Origin account?

    answer: no

    If they do, can they log in and download/play PvZ? This will help to determine whether this is a local or account issue.

    reply: Since there is no one else in the household have an origin account or if its a local or account issue, is it okay to create another account? So it will generate a new product code.

  • Anonymous's avatar
    Anonymous
    12 years ago

    No.  Multiple accounts causes far more problems than almost any other member error you can make the mistake of doing.  Contact a Game Advisers at Help Center:

    https://help.ea.com/ 

  • Anonymous's avatar
    Anonymous
    12 years ago

    Im having the same problem, just downloaded the Free Origin game PLANTS vs Zombies... and now im getting a redeem code problem

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