Forum Discussion
5 Replies
- EA_Andy9 years ago
EA Staff (Retired)
Hey @VincentOmg9527
This is an English forum so it's less likely we'll have someone around who can understand the screenshots in full. It looks like you're crashing - does this happen all the time? Some of the time? In any particular part of the game?
Could you post up a dxdiag to see if that helps us figure things out.
Thanks,
- Andy -
- ApprovedAnonymous9 years ago
MSVCR120.dll = Visual C++ Redistributable Packages for Visual Studio 2013
https://www.microsoft.com/en-us/download/details.aspx?id=40784
It's also in the game files under:
_Installer\vc\vc201X\UpdateX\redist\
- ApprovedAnonymous9 years ago
http://hastebin.com/
I'm from Macau - ApprovedAnonymous9 years ago
I have installed over, But they are not resolved
- ApprovedAnonymous9 years ago
Your DXDiag didn't come through. It's just a link to the base website of hastebin. You need to click the "save" icon on the top right to generate a URL specifically for your text.
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I've listed many things to try to others who have VC errors. Rarely do they work for people if uninstalling the offending x64 package and reinstall doesn't work.
The best bet to fixing this problem is:
If you have Windows 8 or above, they offer a "reset" option that basically reinstalls Windows fresh without removing your files/data. Software needs reinstalled but data is intact. Origin Games wouldn't need to be downloaded again, just the Origin Client. www.ninite.com can help getting all the basic essential software reinstalled.
If it's Windows 7, then a regular reinstall of windows (backup your data first or use a different partition).
That is more or less how I tackle this problem at work (I keep many images of different software loads).
If it just happened more recently, a System Restore may resolve it.