Import characters or check player loyalty just says "Uh Oh!"

Does it give you any other information? I recall from when I imported my Unicorn Chomper and the other characters the process stated that the function was dependent on server availability so are you getting any message which says that something like that might be the problem?

I have the same problem with the mailbox, and for me it just says something like "I'll go check for characters!" (I can't quote the exact text since I play in French) and then goes "Uh Oh!" right after. I hope this issue gets resolved quickly since I just reached rank 100 in GW1. I'm on PC.

I tried again just now and this time it worked! :D

Am I the only one or did it start working again for everyone?

@bulborbe_orange - Thanks for letting us know that it's working for you now.

- Andy -

I was advised to do this which quite frankly I think was a COLOSSAL waste of time.  Particularly when others are experiencing the same issues.

This is really quite frustrating as it seems one should not play the game for any extended period of time until this import character shtick is completed.

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Hi, this email is in reference about our chat session and your issue. Please provide this case number as a reference Case #. These are the troubleshooting steps that I promised.

CLEAR ALTERNATE MAC ADDRESS

1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.

DELETE CLOUD SAVES

1. On Home, pull the right trigger, and then press A to open My games and apps.
2. Highlight the game, press the Menu button on your controller, and then select Manage game.
3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
4. Choose Delete everywhere.
5. Restart Console

CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

CHANGE PRIVACY SETTINGS

1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.

REMOVING GAMERTAG

1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Select Remove accounts.
5. Select the account that you want to remove.
6. Select Remove to confirm.
7. When you're finished, select Close.

RE-ADDING GAMERTAG

1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Select Sign in.
3. Scroll down to Add & Manage.
4. Select Add new.
5. Type the email address or phone number you use to sign in to your Microsoft account.
6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
7. Review the privacy statement summary, and then select Next.
8. Select your Sign-in and security preferences.
9. Check out how you look on Xbox, and then select Next.
10. Choose your colour, and then select Next.
Note: The preference that you're currently using at home appears with a checked box.
11. Press the Xbox button on your controller to return to the Home screen.

If all of the above steps failed, please find below the steps on how to create a UO Trace file.
http://help.ea.com/en/article/ping-traceroute-and-uo-trace/

As soon as you gathered the information in your file, please attach it by following this steps:
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/

We are always happy to have served you. Please don't hesitate to contact us with any issue and inquiries regarding our games and services.    
             
                
We have closed this case for now . You can reach us at help.ea.com for further assistance

QUESTION for bulborbe_orange:

have you been playing the game at all or did you wait until you imported the characters?

When it worked for you, had you been signed in for a while or had you just started up the game?

Thanks for the input

I have attempted to import multiple times within the last 24 hours but not as early as 6am.  More like 10-11am EST which might have a heavy load on the server.

I've kept shooting at the mailbox too which doesn't seem to work. Having it explode would be some small amusement but that doesn't work either ☹️