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Anonymous's avatar
Anonymous
10 years ago
Solved

Multiplayer Error

Hey, I was wondering if anyone knew how to fix the issues I'm having. Every time I start the game up it runs fine until I try and use any of the online services it pops up with a message "multiplayer...
  • Anonymous's avatar
    Anonymous
    9 years ago

    I had the exact problem and FINALLY found out the problem. In the plants ¨backyard¨ or ¨home¨ area, DO NOT go to the multiplayer portal. That is strictly for online playing. Instead go to the portal/hub called ¨SPLIT SCREEN¨. This is your only option for offline playing with only 2 players on 2 connected controllers.

Anonymous's avatar
Anonymous
9 years ago

I had the exact problem and FINALLY found out the problem. In the plants ¨backyard¨ or ¨home¨ area, DO NOT go to the multiplayer portal. That is strictly for online playing. Instead go to the portal/hub called ¨SPLIT SCREEN¨. This is your only option for offline playing with only 2 players on 2 connected controllers.

  • MorbidBEARBOY's avatar
    MorbidBEARBOY
    9 years ago

    That accepted answer is NOT THE ANSWER TO THE QUESTION ASKED!!!!

  • Anonymous's avatar
    Anonymous
    9 years ago
    Again, we're NOT asking about offline play with a split screen. After setting up an account for my wife and doing local split screen yesterday, I am trying to play solo online multiplayer. No split screen, I am the only player on this Xbox. Same error message, even though she's not even logged in. It just tells me "You or a member of your group does not have the correct permissions to access online features." I was fine two days ago, so what do I need to do to be able to play online?
    • pandareno1999's avatar
      pandareno1999
      Hero+
      9 years ago

      I think I'd escalate this to the online help desk.

    • Anonymous's avatar
      Anonymous
      9 years ago
      I have solved this issue.

      If you have any account on your xbox that is for a child it will not work. Also once the child account has been set up there is no way of changing it to an adult. The date of birth is permanent. I contacted Microsoft direct and they would not change the dates.

      The solution is to remove the child accounts. I set up new ones for my kids and gave then new dates of birth. I have hence stepped up and taken responsibility for my own children instead of leaving it to Microsoft. It is not a brilliant fix as the child will loose their gaming score however i believe it is the only fix.

      This it i think will happen with all EA games.

      Good luck
      • Anonymous's avatar
        Anonymous
        8 years ago

        Actually, my boys figured it out without me having to delete their XBOX child accounts.  They activated the split screen and it worked. 

    • Victoria9394's avatar
      Victoria9394
      6 years ago

      How did this get fixed?

  • Alex_bree3's avatar
    Alex_bree3
    3 years ago
    @El_Tacoconsumer But what about Online Like I don’t wanna split screen it’s better Just Online

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