Forum Discussion

Newcomer

3 days ago

MY ACCOUNT İS JUST BROKEN

I invested almost $10 in the game and today my account was reset and it's now back to the beginner stage. This must be a joke, please fix this XD

bug

crashing

EA_mplsnow

Community Manager

2 days ago

Hey lifetree141,

Sorry to hear that your progress seems to have been reset.

As progress is stored on the EA account level, this issue usually happens when you're signed into a different EA account. If you haven't already, could you please double-check that the account you're currently signed into is the correct one that you used previously?

Unfortunately, we are unable to directly support account-related issues here on the forums as we can't discuss account details. If the problem persists and you're playing PvZ 3, you'll want to reach out our in-game support by navigating to Settings > Help. Otherwise, please contact our support team by creating a case and the team there will work with you to investigate. It might be worth it to have your player ID handy.

Let us know how it goes, thanks!