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Anonymous's avatar
Anonymous
9 years ago
Solved

Not receiving gold stars from daily quests

My wife just finishing up some quests from the quest board to get  gold stars. After completing five quests she noticed that she only one of the quests completed gave me stars. She closed out the gam...
  • EA_Andy's avatar
    EA_Andy
    9 years ago

    Hi @bigdan5865

    I don't think I've seen this reported as an issue since the update.

    Did they ever come through, potentially after relogging or shutting the game down? If not then I'd recommend she speaks with a game adviser so they can look into this further.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Thanks,

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Hi @bigdan5865

I don't think I've seen this reported as an issue since the update.

Did they ever come through, potentially after relogging or shutting the game down? If not then I'd recommend she speaks with a game adviser so they can look into this further.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -

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