Forum Discussion

Ralamex's avatar
Ralamex
6 years ago
Solved

[Old Report] purchases not going through on bfn

I bought the deluxe upgrade and the seasonz eatingz upgrade and some rainbow stars and i went to rux, i got the rainbow stars, but i didnt get my items from deluxe or seasonz eatingz. i have restarte...
  • iluminatethesky's avatar
    iluminatethesky
    6 years ago

    Hey @Ralamex

    Sorry to hear about this issue.

    Highlight Battle for Neighborville on your PS4 Home Screen, go down to Add-Ons, and make sure that the Seasons Eatingz and Deluxe Edition are installed.

    You can also try restoring the Licenses in your PS4 Settings:

    Select Settings > Account Management > Restore Licenses, then fully turn off your console for 30 seconds or so, and turn it back on.

    Let us know if this helps.

    Thanks 🙂

    - iluminate

rulsis's avatar
rulsis
6 years ago

Yep, it says "Unlocked".

iluminatethesky's avatar
iluminatethesky
Legend
6 years ago

@rulsis

Can you try right clicking the game tile, and Repair the game files and see if that works for you?

Have you also tried doing a fresh uninstall/reinstall of the game?

If these steps don't work, I would recommend getting in contact with Support to see if there's something wrong with the Content/Account.

You can contact them here: https://help.ea.com/en/contact-us/

Thanks 🙂

- iluminate

  • TheDomiNATEr2's avatar
    TheDomiNATEr2
    6 years ago

    I am having this problem as well. I bought the Seasons Eatingz upgrade and it said that it gave it to me when it never showed up or even gave me the products that I bought. I play on PS4 and it won't let me get the thing that I bought. PLZ help me!! 

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    6 years ago

    @TheDomiNATEr2,

    Check your Add-Ons for Battle for Neighborville and make sure the Seasons Eatingz content is installed.

    Also, try restoring the game licenses:

    Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so, and turn it back on.

    Thanks 🙂

    - iluminate

  • keyonzachery's avatar
    keyonzachery
    6 years ago

    I need help i brought the 2700 rainbow stars booster and its not showing up ingame plz help I'm on ps4

  • zAliy0_'s avatar
    zAliy0_
    4 years ago

    Hey I’m having the same problem but it says I have it downloaded and I restored the license restarted the console still nothing I want my money back! 

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    4 years ago

    Hey @zAliy0_,

    Sorry to hear you're experiencing this.

    If you would like to request a refund, I would recommend getting in contact with Support.

    https://help.ea.com/en/contact-us/

    Unfortunately we cannot handle these situations here on the Forums. 

    I hope this gets resolved for you.

    Thanks 🙂

    - iluminate

  • SeadeBoy's avatar
    SeadeBoy
    3 years ago

    Hello, I bought the deluxe edition upgrade and downloaded it on xbox. I went back into the game and restarted my xbox several times. Do you potentially have a solution for this?

  • pashassassin's avatar
    pashassassin
    2 years ago
    @gökyüzünü aydınlatmak merhaba ben pc den oynuyorum rainbow star aldım karttan parayı çekmiş fakat oyuna gelmedi UNABLE TO PURHASE yazdı ve gelmedi lütfen yardım edin

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