Every time I try to login to PVZ GW2 my game won't work and won't let me in to play. It says Oh No! You have lost your connection to the EA servers etc even though I have it up and working. Fix your game

@CaptainNoor11 This issue should now be resolved. If you run into this issue still, please let us know and provide any screenshots of any error(s) you receive. Cheerrs!

[Old Report] PVZ GW2 Lost Connection Error

19 Replies

ColonelSanders76
Seasoned Newcomer
3 months ago
EA_Shepard
Every time I try to login to PVZ GW2 my game won't work and won't let me in to play. It says Oh No! You have lost your connection to the EA servers etc even though I have it up and working. hoping its fixable
ColonelSanders76
Seasoned Newcomer
3 months ago
Every time I try to login to PVZ GW2 my game won't work and won't let me in to play. It says Oh No! You have lost your connection to the EA servers etc. even though I have it up and working. i hope its fixable
EA_Shepard
Community Manager
2 years ago
Hi @Rgod312, Sounds g ood. I am happy to hear you are able to play now!

Cheers!
Rgod312
2 years ago
@EA_Shepard i linked my steam account to a different EA account and im able to play on it.
EA_Shepard
Community Manager
2 years ago
Hi @Rgod312, Apologies, been out due to some really bad allergies. I did see that a few platforms especially Xbox were having some issues, but have cleared up. Can you try connecting again this morning and let me know?
Rgod312
2 years ago
@EA_Shepardhey i had a bit of a change today instead of just giving me the pop up straight away it starts to load into the game then it kicks me and gives me the pop up that i have lost connection.
Rgod312
2 years ago
@EA_Shepard still no luck.
EA_Shepard
Community Manager
2 years ago
@Rgod312 I see nothing on your account to indicate any account issues so that is good. Means it is more connection related than account related.

Can you do the following for me. Some I know you have done but I need to see if a reset launching it works.

Reboot your modem/router once a new connection is established. Run through the following

DNS Flush

Spoiler

Click the Start button. It’s the Windows logo in the bottom left corner.

Select Command Prompt.

To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.

You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.

If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.

In the command prompt window, type ipconfig /flushdns.

Press Enter.

Renew IP Address

Spoiler

From the Start menu, type cmd to search for the Command Prompt app.

Select Run as administrator.

Click Yes to allow User Account Control (UAC), if prompted.

The Administrator: Command Prompt window opens.
At the prompt, type ipconfig /release, and then press Enter

The command now executes. You may see several lines of text before the command prompt returns.

At the prompt, type ipconfig /renew, and then press Enter.

Delete Windows Temp Files

First, make sure you close as many programs as you can

Press the Windows key + R, go into the file explorer

Type in %temp%, and hit Enter

Delete everything it allows you to delete

Reboot the PC

Then:

Make sure Origin and Steam are closed.

Press the Windows key and "R" at the same time.

Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER

Delete all files from the "License" folder.
Rgod312
2 years ago
@EA_Shepard i have done all the relevant troubleshooting from the basic and advance links sent by EA customer support and i am doing it through the EA app.
EA_Shepard
Community Manager
2 years ago
@Rgod312 Gotcha, have you reboot your modem/router or do any other steps besides cache? are you playing through the EA app or through Steam?