Forum Discussion

8 years ago

[Old Report] PVZ GW2 (Xbox One): Stuck on black loading screen for multiplayer

Hi everyone, When I select the multiplayer mode, then step in to the portal to start it, the black loading screen appears with the yellow flower loading icon spinning. I get stuck at this screen, ...

EA_Darko

Community Manager

8 years ago

@KrankiPantz Are you having any issues with other parts of the game?

KrankiPantz
8 years ago
Hi, thanks for the quick reply.
No, I'm not experiencing any other technical issues in the game.
Up until now, I've logged over 140 hours playtime on this game with no issue - it's only been the past couple of weeks that this has been a problem.
Hope this help, thanks again.
- EA_Darko
  Community Manager
  8 years ago
  @KrankiPantz It may be worth going through the basic troubleshooting steps such as clearing the cache and so on?
  
  Please try these steps:
  
  Open Settings on the Xbox One
  
  In the Console section select Network
  
  Select Advanced settings
  
  Select Alternate MAC address
  
  Type in the alternate MAC address and press Enter
  
  You will have to restart the console for the change to take effect
  
  To clear the cache:
  
  Turn off your Xbox One.
  
  Once the indicator lights on the front of the Xbox One and the console's power brick are off, unplug the power brick from the back of your console.
  
  Wait at least 30 seconds.
  
  Plug the power brick back into your Xbox One and turn it on.
  - assassinri2006
    6 years ago
    Same thing happened but nothing worked please help