Community Manager@Unify2456 Thank you. Will take a look at the file but I can see that the system does have an Intel GPU as well as an RTX 4050 Laptop GPU. Typically a black screen like that indicates the system is trying to use the dedicated GPU, not the RTX GPU.
Try first changing the dedicated GPU and see if that works
Also, check out the Set my Nvidia graphics card article.
@EA_Shepard Hi so i actually did mess up and did not have my graphics drivers up to date but i have done that now and nothing has changed at all absolutely nothing does the exact same, all other games im playing work perfectly fine. I also did what you asked before or suggested double checked it was already set to that and i set the individual program too it as well in the nvidia control panel i have no idea what to do you need me to do another dxdiag or something just let me know.
Community Manager@Unify2456 Gotcha. I took a look at the file you attached and this is what I can see. Some of this may have changed since you saved it but good to double-check anyway.
The first thing I saw was your GPU drivers in the file were out of date. The date shows 06/10/2022 I would download GeForce Now and update them.
Check for GPU updates
After reviewing the file, these are the errors I found from the logs of the DxDiag
1. **AppHangB1 involving explorer.exe**:
- **Fault bucket**: 1752439523518253058
- This indicates that Windows Explorer (explorer.exe) is becoming unresponsive (hanging).
2. **RADAR_PRE_LEAK_64 involving EpicWebHelper.exe**:
- **Fault bucket**: 1691374340519482670 and type.
- This suggests a potential memory leak in the Epic Games Launcher helper process.
3. **AppHangTransient involving ErrorReporter.exe**:
- **Fault bucket**: Type 0.
- **Version**: ErrorReporter.exe 13.207.0.5720.
- The Error Reporter itself is experiencing transient hangs.
4. **BEX (Buffer Overflow Exception) involving NVIDIA Install Application**:
- **Fault bucket**: 1774235783705505697
- **Versions**: setup.exe_NVIDIA Install Application 2.1002.418.0 and ntdll.dll 10.0.22621.3672.
- This indicates a buffer overflow error occurring in the NVIDIA installer.
5. **AppHangB1 involving NVIDIA GeForce Experience.exe**:
- **Fault bucket**: 1741841345247128735 and type 5, or type 0.
- Indicates that the NVIDIA GeForce Experience application is hanging.
Troubleshooting steps
Delete Windows Temp Files
Optional Registry clean-up
Once these are completed. double-check all updates again.
Run a repair on the game, and launch it.
@EA_Shepard I did almost everything I put text to show what i did and didnt do i checked all updates again and verified file integrity I've done the sfc scan multiple times. Im not sure what else to do ive spent like minimum 7 hours attempting to fix this max like 10. I really appreciate your help with this. Is there anything else I can do anyone else to talk to or see. Im attaching the latest version of the log and and a dxdiag i ran while the game opened. more help would be appreciated thank you so much. CHECK THE VERY BOTTOM I WROTE SOMETHING
Delete Windows Temp Files: Done
Optional Registry clean-up
@EA_Shepard DUDE i got it working with chat gpt i believe i reinstall directX and it worked and i update my other driver the intel one
