So I own the standard edition of Plants Vs. Zombies. Installed it today after not having it installed for a long time. Now it's giving me an error message saying it can't activate Plants Vs. Zombies game of the year edition.
That's not what I own, or what I am trying to play. It's asking me for a product key. I tried to enter the product key for my edition of the game, but I can't even get to that part. When I click the "Enter product key" button, it says "An error has occurred. We've noticed your computer is offline." and tells me I need to be online to activate my product. Clearly I am not offline. Neither is my EA app.
I've tried repairing the game. Uninstalling/Reinstalling. Turning EA app offline and back online again. Also turned off EA app completely and relaunched. None of these have worked.
What can I do to resolve the issue?
I'm having the same issue for over a month now. I've contacted EA support about it twice but no response! Did you ever get the problem resolved?
Community ManagerHi EA Team,
i have a same problem i come from Malaysia, my game version i choose english, try and try your provide the option for solve the problem, for this option is same like i go to find support, i have xbox game pass, so very lucky i no need purchase and become this problem and EA cannot fix it, i see many player is ask in this topic, so did your find out the pecfect way for fix this? actually i am so angry, because i ask support until end they say may be try ask xbox support can fix it, but until today i see this topic only i know your cannot fix it!
easy fix
game installed in other languages than EN?
it will ask for a product key
unistall it and reinstall in EN. no product key needed
