Forum Discussion
EA_Shepard
Community Manager
2 years ago@claraathiessen Do you get any other errors other than the one you attached?
2 years ago
@EA_Shepard No, the one I attached pops up every time after playing one level, which means I can't get past a level because it doesn't save after the error pops up.
- EA_Shepard2 years ago
Community Manager
@claraathiessen So you are able to log in and play but then after playing a match you get that error?
Do you get that error when you first launch the game?
- 2 years ago
@EA_Shepard Yes, since I've had the game for years I am already logged in, but yes I get to play one match (the same match every time I launch) but when the match is over it just instantly pops up with that error.
- EA_Shepard2 years ago
Community Manager
@claraathiessen See if these steps help.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Then:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Delete all files.
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