So your saying that i have to go to a computer store and tell then to use the GPU instead of the intel chip?
EA Staff (Retired)@FirePhoenixBro - if you're using a desktop instead of a laptop then it's possible that the graphics card just isn't connected properly inside the case if you're sure you have a dedicated one.
Whether or not you're happy to look into this further yourself would be up to you, otherwise someone at a computer shop should be able to fix the problem very quickly.
As @Gorath_the_Elder says, the DXDiag is only showing an intel chip for graphics which isn't powerful enough to run the game which is why you're having the issue. If you do have a dedicated GPU then you need to make sure your computer knows it's there.
- Andy -
