Plants vs. Zombies 1 technical help

Update your device software

Make sure that your device’s software is up-to-date. We recommend visiting the Apple Support website.

Check for app updates

Once you have made sure your device is up-to-date, make sure that your app is up-to-date:

1. Open the App Store and select Updates.
2. Tap Update beside any app you would like to update or tap Update All if you would like to update all of your apps. 
3. Enter your iTunes Store account information when prompted. The App Store will then download and install the available app updates.

NOTE: Some apps may require a Wi-Fi connection to update.

Install another app from the App Store 

If none of your apps launch correctly, there could be a problem with authorizing your Apple ID. To resolve this issue:

• Download and install an app that is not already on your device.
• If you don’t want to add any new apps to your device, you can remove an app and then re-download it from the App Store, or sync the app from your computer. Doing this will reset your Apple ID information.

NOTE: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.

Reinstall the app

This step may cause game progress to be lost. However, you can take steps to help reduce the chances of this occurring:

• Record your Mayhem ID (The Simpsons: Tapped Out only)
• To reduce the chances for game data loss and the chance for data to be recoverable, we encourage all of our anonymous users to register/log in with their game to Origin, Facebook, Google Play, or GameCenter (different apps may have different login capabilities).

Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.

If the app still is not working correctly, you may need to remove it from your device and then re-install:

1. Touch and hold any app icon on the Home screen, until the icons start to shake.
2. Tap the “x” in the top corner of the icon for the app that isn't working correctly.
3. Tap Delete to remove the app and all associated data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for the app and then download it again.

NOTE: If the app is a paid app, make sure that you use the iTunes account you purchased the app with, otherwise you will be charged for downloading the app again. You can find more information on re-downloading previously purchased items on the Apple Support Center.

Restart the app

If your issue only affects a single app on your device, close that app:

iOS 6 and earlier:

1. Press the Home button to return to the Home screen.
2. Double-click the Home button to display recent apps.
3. Tap and hold the problematic app until the red minus icon appears.
4. Tap the red minus to quit the app.
5. Press the Home button, and then restart the app.

iOS 7 or 8:

1. Press the Home button to return to the Home screen.
2. Double-click the Home button to display recent apps.
3. Swipe up on the app’s thumbnail image to quit the app.
4. Press the Home button, and then restart the app.

Restart your device

1. Hold down the Sleep/Wake button until the "Slide to power off" option appears.
2. Power off your device, and once it's completely shut down,
3. Press the Sleep/Wake button to turn it back on.

If you continue to have problems with your EA app after following all of these steps, contact us so one of our EA Advisors can help.