Plants vs zombies garden warfare 2 won’t load xbox series x

hey, I know this thread is old but for any new players encountering this- it is perfectly normal. The game is not optimized for new gen consoles and takes up to 20mins to load (yes i timed it a few times), or a few restarts of your console or application

i play on pc now but ive played and owned this title on the ps3, ps4, xbox one, and xbox series s.  

I've tried this and it still will only play the intro video.

Hi @PrlnceDoge Try going through the following steps and check if this continues.

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 
• Remove then Readd Gamer Tag to console