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Poker-VDM's avatar
Poker-VDM
New Novice
11 months ago
Solved

Plants vs. Zombies

I bought it on Origin. I installed it on my computer, but the game won't launch and asks for activation. I contacted technical support. We followed several steps:

Clear cache
Delete the game and reinstall it.
Profile verification

No results, can anyone help me?

  • Hi Poker-VDM​,

    With this kind of error, it can sometimes help if you install the game in English. So uninstall Plants vs. Zombies, then install it again, but select "English" as the language.

    Launch the game and if it works, you can change the language back to Spanish in the game settings in your game library. It should then also work in your language again. 

9 Replies

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  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Poker-VDM​,

    This post is already quite old, so I'm locking it due to our rules on necroposting

    Make sure to check if it works as well after you change the language back to Spanish. If you're still running into this problem, create a new thread here on the forum.

    Always make sure to check the date on a thread before posting. Thank you! 

    /closed

  • Hi everyone, the only thing that works is installing the game in English. (It worked for me.)

    What a shame, because I speak Spanish.

    P.S.: EA could give away the new Plants vs. Zombies to those who have the previous version.

  • Exact same thing happening to me! This is so frustrating, I tried the usuals, Uninstalling and Re-installing the game, the launcher, erasing cache, etc. and nothing works! Please help!

  • Mallardgangz's avatar
    Mallardgangz
    Seasoned Newcomer
    7 months ago

    Same exact error, installed in English too. Keeps saying "we noticed your PC is not connected to the internet" when asking me for product key.  "We've noticed your computer is offline. To activate this game you'll need to connect to the internet" is the exact phrase. PC is NOT offline. 

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    10 months ago

    saiph​ and ShortyC​, if you tried installing the game in a language different to English, please follow the steps in the marked solution above. 

  • saiph's avatar
    saiph
    Rising Newcomer
    10 months ago

    Same issue here.  And the EA help bot is saying "Open the settings menu from your home screen, select 'Help', and find your player ID at the bottom of the screen".  Except there is no Help on the settings screen.

  • ShortyC's avatar
    ShortyC
    Seasoned Newcomer
    11 months ago

    I am having the exact same error message and I originally bought my PVZ on Origin. Can't get any help from this company!!

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi Poker-VDM​,

    With this kind of error, it can sometimes help if you install the game in English. So uninstall Plants vs. Zombies, then install it again, but select "English" as the language.

    Launch the game and if it works, you can change the language back to Spanish in the game settings in your game library. It should then also work in your language again. 

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