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Poker-VDM's avatar
Poker-VDM
Seasoned Newcomer
2 months ago
Solved

Plants vs. Zombies

I bought it on Origin. I installed it on my computer, but the game won't launch and asks for activation. I contacted technical support. We followed several steps:

Clear cache
Delete the game and reinstall it.
Profile verification

No results, can anyone help me?

pc
  • EA_Poppy's avatar
    EA_Poppy
    2 months ago

    Hi Poker-VDM​,

    With this kind of error, it can sometimes help if you install the game in English. So uninstall Plants vs. Zombies, then install it again, but select "English" as the language.

    Launch the game and if it works, you can change the language back to Spanish in the game settings in your game library. It should then also work in your language again. 

4 Replies

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    3 days ago

    saiph​ and ShortyC​, if you tried installing the game in a language different to English, please follow the steps in the marked solution above. 

  • saiph's avatar
    saiph
    Rising Newcomer
    8 days ago

    Same issue here.  And the EA help bot is saying "Open the settings menu from your home screen, select 'Help', and find your player ID at the bottom of the screen".  Except there is no Help on the settings screen.

  • ShortyC's avatar
    ShortyC
    Rising Newcomer
    2 months ago

    I am having the exact same error message and I originally bought my PVZ on Origin. Can't get any help from this company!!

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Poker-VDM​,

    With this kind of error, it can sometimes help if you install the game in English. So uninstall Plants vs. Zombies, then install it again, but select "English" as the language.

    Launch the game and if it works, you can change the language back to Spanish in the game settings in your game library. It should then also work in your language again. 

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