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Anonymous's avatar
Anonymous
10 years ago
Solved

pre-order from amazon

I had pre-ordered plants vs. zombies through Amazon and it said that I would have access to a grass Imp and Z7 mech along with an emoji pack, but I am not finding a way to access these items.
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    @mrbones75 - in that case you'll need to speak with one of our game advisers to see if there's anything they can do to assist.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Thanks,

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 years ago

@mrbones75 - in that case you'll need to speak with one of our game advisers to see if there's anything they can do to assist.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -

Anonymous's avatar
Anonymous
10 years ago

EA_Andy. I followed your advise in the above post. The EA customer service lady said that I should contact Amazon.com about this issue. She said the codes do not come INSIDE the game case. I will send an email to Amazon about this, but I don't know how they are going to help. Can you please confirm that this course of action is correct? It seems to me that if I can prove I pre-ordered to EA, they should be able to send me a code for the content.

Thanks for your help.

Thomas

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    @theroundhead - Amazon should be able to help you as they should have sent you a code if you pre-ordered. 

    Can you let me know if you have any trouble getting a code from them?

    - Andy -

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