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Anonymous's avatar
Anonymous
8 years ago

Problem SharePlay give controller to visitor PS4

Hi All,

I have some issues with giving away my controller with SharePlay on the PS4.

Whenever i am in the at the party screen i see the option "give controller to visitor" but i cant choose is / highlight it. 

First i called Playstation, send them screenshots etc. They couldn't really help me and told me to contact EA because "they made the game".

So i called the Dutch EA support desk. They couldn't give me the answer if its available for this game. They said splitscreen SharePlay IS available but "give controller to visitor" they weren't sure.

So they send me to this forum...

Good to know:

- Both me and the other player HAVE PlayStation Plus.

- I have done a factory reset on the Playstation so i couldn't be the settings.

- Screenshot as attachment. 

Does anyone has any idea if / how this works or why its not working?

Kind regards

7 Replies

  • pandareno1999's avatar
    pandareno1999
    Hero+
    8 years ago

    I know very little about share play and can't really help.  The only thing I can think of is that you need to have solid internet on both sides.  Are you located geographically close to the person you're trying to share play with?  But I don't think this is the problem, because I've encountered that issue and it still let us try.

    I went to google and searched "PS4 share play guide" and I got a lot of hits.  Try it out.

  • pandareno1999's avatar
    pandareno1999
    Hero+
    8 years ago

    I think the help desk was mistaken to send you here.  Besides checking google for solutions, as I suggested, the next move would be to go to PS customer service, as this is a PS feature, not EA.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yes i am geographically close to the person i want tot connect with. I also tried it with different users, the same problem.

    I know how share play works, the question (to EA) is more IF share play is supported inside the game. If so i need some proof of it so i can get back at Playstation support because its indeed a Playstation function.

  • Anonymous's avatar
    Anonymous
    8 years ago
    The thing is, i don't think if i send Playstation support a email with a link to this post they will go investigate further because of one persons experience.

    Its too bad there is nothing on the official website about the support of SharePlay "give controller to visitor", only about SharePlay "splitscreen"...
  • pandareno1999's avatar
    pandareno1999
    Hero+
    8 years ago

    What I do know is that I've used shareplay in this game on multiple occasions, to do precisely what you're trying to do (give control to friend).  My friend had to walk me through getting it going, though.  I don't know how to do it offhand.

    It does seem like more of an issue for Sony than EA, though I could be wrong.  Have you tried getting a Sony customer service rep on their chat to fix this issue?  It's pretty annoying dealing with them (when isn't dealing with customer service annoying?) and they can be eager to close your case before getting a satisfactory solution, but it's certainly worth trying.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Is there a way you can ask your friend and then try it with me?

    I contacted Sony customer service again, same answer, they point at EA, EA points at Sony.

    Thats why i need "proof" that it works or somebody can give me a walkthrough. Like i said i can only find walkthroughs for playing together, not giving the controller away.

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