Hi Everyone,
Thanks so far to everyone who has provided information. If you have not tried the following troubleshooting based on your platform:
All Platforms:
- Verify you have not made any changes to your device/account privacy settings
- Try switching to a different internet network
PlayStation
Spoiler (Highlight to read)
Clear the systems cache ( Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch ) Verify you signed into your PSN account Check for updates Restore Licence Try the steps in our Connection and Advance Connection Guides Open your PS5 NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Entering Safe Mode and Rebuild your PS database
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
Xbox
Spoiler (Highlight to read)
Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device , or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart
PC
Spoiler (Highlight to read)
Repair/Verify your game based on which client you are launching from
EA App - Repair (My Collection > Tile Dots > Repair)
EGS - Repair (Library > Tile dots > Manage > Verify)
Steam - Verify in your library
EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Install/Repair your VC++ files for your game (Microsoft VC++ Link)
Restart your device in Clean Boot mode, then just try running the client and game
If you continue running into issues inviting friends please let us know the following if you have not:
Platform: EA ID, PSN ID, Gamertag: Are you getting an error message? Does this happen when loading into a specific mode or performing an action in a mode? Does this happen to any other account on the device? What type of network are you using? (Wired, Wireless, Hotspot) Is anything else happening? Please share any steps you've tried to far to resolve the issue: If possible, share a Screenshot or Clip... If on PC, please share a DxDiag and an EA app Error ID
If you have already shared all of the above, let us know if the provided steps change anything.
Thanks!
