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sprigo_the_gamer's avatar
sprigo_the_gamer
Seasoned Newcomer
3 days ago

PvZ GW2 Missing DLC Content - Support Case #253935381

Hello everyone,

I am writing this post out of pure frustration after spending hours with EA Chat Support (under Case #253935381) without any resolution.

I have purchased multiple DLCs and upgrades for Plants vs. Zombies Garden Warfare 2 on PC (including the Deluxe Edition, Rux Bling Bundles, and multiple character upgrades totaling over €200 in July 2026). Unfortunately, the digital content is non-compliant/missing in my game.

When I contacted chat support, the agent (John Carlo) refused to escalate my ticket to a Tier 2 Technical Supervisor or an Account Manager, and simply told me to check social media and forums for updates, claiming that "checking the system takes time."

Since the live support system loops me back to an unhelpful AI bot (EA NextStep) whenever I try to reopen the case, I am posting here hoping a Community Manager can look into this. Under EU law, I am entitled to either the working digital content I paid for or a full refund.

Could a staff member please escalate Case #253935381 to someone who can manually verify my account entitlements and fix this issue?

Thank you.

missing content
pc
pvz gw2

1 Reply

  • sprigo_the_gamer's avatar
    sprigo_the_gamer
    Seasoned Newcomer
    2 days ago

    Update: After syncing my Windows clock and repairing the game files via the EA App, the server finally recognized my 13 purchases, and the game displayed "77 Gifts" in the corner of the screen.However, the game is now completely frozen on the "Stocking the Sticker Shop..." screen every single time I try to open it. I tried playing a full match to force a wallet sync, clearing the EA cache again, and reinstalling configuration files, but nothing works.My account (sprigo_the_gamer) is completely stuck in a server-side synchronization loop because the database is overwhelmed by the massive amount of DLC content delivered all at once to a Rank 1 profile.Could a Community Manager please look at the attached screenshots and escalate this to the backend engineering team to perform a profile refresh / entitlement sync on my account? I cannot access the content I paid over €200 for.

    Thank you.

     

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