My account was compromised by a hacker‑used exploit in a public lobby of Plants vs Zombies: Garden Warfare 2.
All my characters have been locked at level 46, which stops me from accessing online multiplayer.
I have never used any cheats. This issue has lasted for two months, and I cannot play the game properly.
Please reset my cloud‑save data and repair my account as soon as possible.
Community ManagerHi there, sorry to hear about your situation.
First, if you believe your account may have been compromised, please make sure to follow our account security guide to help secure your EA account.
Regarding the account lock, I’m sorry, but we’re not able to assist with account-specific actions through the forums. Please follow the appeal process in the article below so the appropriate team can review your case directly.
