PvZ Heroes - Huge Giganticus packs missing from shop

On May 10th and 11th, there were supposed to be free packs in the shop. However, I didn't receive any

I did not receive the free packs on May 10th or May 11th. I also did not get any the last time either. I am playing on an iPhone 14 iOs 17.4.1

In PvZ heroes, it is not giving me my free packs for logging in on May 10th and 11th. How do I fix this.

(Playing on IOS)

Thanks for the posts everyone!

If you haven't already, please let us know which platform you're playing on so we have as many details as possible to look into this further.

We've passed this along to the team, thanks for the patience while we're investigating.

In fact all of my friends(we play on different platforms), that play PvZ heroes have this issue 

I haven't seen the free packs or the Huge Giganticus packs show up either. I would get the news/notifications that they have arrived, and then I'll use the link provided in the game and they unfortunately are not there when I have checked. I'm on Android.

Same deal here, never received free packs on 10th or 11th of May, or in the last promotion either.

The huge giganticus pack only arrived in the store for me this morning (12th May).

Samsung Galaxy S21 FE

One UI 5.1

Android 13

I am playing on an iPhone 14 iOs 17.4.1

I am having trouble getting Huge Giganticus packs, every time I try to buy one, I get the message below. Is there any fix for this?

Same tried purchasing packs but keeps saying error