Pvz Heroes Store Pack Issues

The pack is aviable only for 24 hours on December 21st (it was announced in the game) and that's today and in time when I'm posting this topic. I've got yet only once notification screen about claiming the pack. After pressing a button (which was supposed to redirect me on the pack-opening screen), nothing happened.

I've checked already my collection and there were no new cards, new duplicated cards nor cards for recycle.

Also I've looked for a help on EA websites and followed steps what to do in certain situacion. I already checked Q&A page but nothing helped.

I've already contacted technical support and they replied that there's currently a technical issue. Fortunately the problem isn't on my side and probbably neither on yours. Otherwise the problem should be soon fixed or else it's recommended to contact again the support in near future.

@06r2ll2v7qw5 Hey, i just purchased the premium pack with no issues. When you try to purchase that one specifically what error are you getting? Is your game linked to an account at the moment? 

It's not that I can't buy premium packs.

The problem is that the only pack in the store is a single premium pack. Also no, my account is not linked to an EA account.

- Device: "OPPO A94 5G" Model: CPH2211

- iOS or Android: Android.

- Player ID: 1004634350695

- Location: Donostia-San Sebastián; Spain.

During 24h, today 21 of December, players can get a free pack, but it does not appear, as every other pack except for the Premium.

(cm edit - separating from necro post)

@06r2ll2v7qw5 Oh i see what you are saying. The same is in mine. I let them know about about it. Something like this store is a bit out of our hands. That would be something the games team has to fix on their end.

- Device: iPhone 14 Promax

- iOS or Android: IOS 17.2

- Player ID: 1002376867180

- Location: Seoul, KOREA