PvZGW2 not for kids, but it's rated Everyone 10+? And it's only online?

Actually, I'm confused.  You said he cannot access online play, but then said he received a rude message for doing so.  Maybe I'm not understanding the exact circumstances of your problem?  I play every day with my 7 year old daughter, both online and off.  Her account, with her actual age (I think on PS4 it's called a child account) allows her to do whatever I set it to.  We play with my other gw2 friends, so I've changed it so she can use the microphone and accept and send friend requests with my other friends,, which by default were turned 0ff.  I'd like to help you get it worked out if possible.

Either way, I'd suggest to not engage with people who send you rude messages on your game, just block them and move on.

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@pandareno1999 wrote:

Actually, I'm confused.  You said he cannot access online play, but then said he received a rude message for doing so.  Maybe I'm not understanding the exact circumstances of your problem?  I play every day with my 7 year old daughter, both online and off.  Her account, with her actual age (I think on PS4 it's called a child account) allows her to do whatever I set it to.  We play with my other gw2 friends, so I've changed it so she can use the microphone and accept and send friend requests with my other friends,, which by default were turned 0ff.  I'd like to help you get it worked out if possible.

Either way, I'd suggest to not engage with people who send you rude messages on your game, just block them and move on.

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she bought the game and was play testing it to see if it is suitable for her child

then said player tells her that her child is unwelcome on the game and her and his account will be permanently banned if she allows him to play

OK. Advice remains the same.  Block the message sender (or, depending on the tone of the message, report them for abuse) and move on.  They are full of it.  This is so bizarre that I almost can't believe it.  I feel like there's some piece of information missing here, but i'm taking it at face value.

@EA_Andy @realitysquared Could one of you comment on this thread please?

The game is always online as in you can't log into the game and play solo if the servers are down. Even though there's single player content and it allows you to play with bots you still need to be connected online in order to play it. You won't get past the title screen without a internet connection.

Unless I'm mistaken, the OP said that they have an xbox live account.

There's a lot of confusion happening here.

I think @kshaeta is referring to someone they spoke to within EA rather than someone who has messaged them on XBOX Live chat.

Which Gamertag are you trying to connect to the game with?

The game is online for the most part, you will need an internet connection and an XBOX Live Gold subscription for the most part. If the account is underage then it's correct that they won't be able to play on that account. That's a legal requirement under COPPA.

- Andy -

@EA_Andy  Sorry to drag you back in, but I'm still not clear on this age thing.  Are you saying that the child cannot play on their -parent's- account, or that they cannot play at all?  I was under the assumption that the OP had made a "child account," or whatever xbox calls it, for their child.

It would appear that the OP has done a runner, but I feel that I would very much like to fully understand the rules here.  I assume COPPA stands for "child online protection" something or other.

@pandareno1999 - If the account is under age (usually 13) then it won't be allowed to access online multiplayer.

- Andy -

Thank you.  So it would appear that i have been giving incorrect information in this thread, please accept my apologies.

Sorry for the confusion, I swear I posted something that stated I solved this, but I don't see it.

First, Rashad was an EA chat person whom I asked for advice from using the EA Online help system, not from within the game.  If he was paid, he should not have been, because he was rude, and didn't offer any solution to my problem, and he cut the chat short.

Second, I did find a solution, which I thought I posted, but I do not see it.

Here is my situation.  I have an Xbox One.

My son has an Xbox One account, that is linked to my account, providing him with permission as his parent.

I have an EA account.

When I would log onto the XB1 with my sons XB1 Live account, the game PVZGW2 would present a window saying that he needed parental permission to play.
It would ask for his parents email at this point, but would not let him play.  It kept says you are not allowed to play.  No other explanation.

It turned out he needed an EA account to play the game.  But because he's underage, he cannot sign up for one.  He needed to have some sort of parent>child linked account.

The only way I could find to create an EA account for my son where my EA account would grant him permission to play, was by downloading the Origin client from EA and installing it on my PC.  Which seems kinda screwed up, you know?  I have to download something to my PC in order for my son to play on my XB1?

Anyway, once I installed the client on my PC, I was then able to create an account for my son on my PC, at his current age (which is less than the magical 13 years).

Once this account was created, I was finally able to use it on the XB1 to let him log on using his Xbox Live account.

There are no settings that can be enabled/disabled/changed.  EA AUTOMATICALLY disables all chat features & features it considers to be dangerous to children.

So, once this is done, your child can play this game, ONLINE.

It was a massive pain in the bum setting this up.

EA could have made it so much simpler, by providing some instructions.  Somewhere.

Cheers!