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Travalore's avatar
Travalore
6 years ago
Solved

Quits on launch

Been playing since founders launch but an odd issue has popped up, anytime I launch the game now it immediately quits and gives me an error message, I've included a screenshot of it.

Edit; for SEO purposes if anyone else has this issue the error message is "We are unable to connect to EA servers to activate DisplayName field missing from registry. on this computer using your account. Please try again later."

I've tried;

Repairing game

Running as admin

Reinstalling both BFN, Origin and even Windows 10.

  • Travalore's avatar
    Travalore
    6 years ago

    Update: Issue has been resolved. As mentioned before I had access to BFN through Origin Access Premier, so I figured perhaps there was an issue with the temporary game license granted through that, so I purchased BFN through the Origin store and BFN immediately started working again.

    Oddly all my other Origin Access Premier games still work fine, was just an issue with BFN.

12 Replies

  • Travalore's avatar
    Travalore
    6 years ago
    @iluminatethesky Gave clearing Origin cache a try following the instructions in the link, still getting the same error unfortunately, thanks for the suggestion though.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @Travalore Hi, were there any changes on your system around the time this started to manifest? Do you have BFN via an Origin Access Premier subscription?


  • Travalore's avatar
    Travalore
    6 years ago
    @EA_David Last thing I can think is I freed up room on my hard drive by deleting the backed up previous version of Windows before the issue started, and I do have BFN through Origin Access Premier.
  • Travalore's avatar
    Travalore
    6 years ago
    @EA_David Little update, tried launching BFN with my account on another computer and it gives me exact same error, so I believe it's an issue with my account.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thank you for checking this, that'd be the next step to test. There's a chance that there's a local element, though. Can I check if you were using the same connection on the 2nd computer? Do you have the option of testing on another connection (even mobile tethering, just enough to get connected)?

  • Travalore's avatar
    Travalore
    6 years ago
    @EA_David 2nd computer was on same network. I've now tried mobile tethering as suggested, no dice unfortunately. Still getting same error.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thank you for checking anyway. From looking around I've seen a small number of scattered reports of the same issue, and it does appear to be a local Origin-based issue, despite the steps you described. 

    Can you try logging out of your Origin account, then have someone else log in with their account (or use a throwaway) then log back in with your main account and check again?

  • Travalore's avatar
    Travalore
    6 years ago
    @EA_David Forgot to put in initial post I had tried swapping between accounts, though I have now given it another try, no luck.

  • Travalore's avatar
    Travalore
    6 years ago

    Update: Issue has been resolved. As mentioned before I had access to BFN through Origin Access Premier, so I figured perhaps there was an issue with the temporary game license granted through that, so I purchased BFN through the Origin store and BFN immediately started working again.

    Oddly all my other Origin Access Premier games still work fine, was just an issue with BFN.

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