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Alfred19999's avatar
1 year ago

Randomly banned no reason given?

My kids account just got banned for no reason. 

When i try to dispute i just get sent in a ring of im banned cant receive support, how the hell is this legal? 

I will for sure contact my credit card company..

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @Alfred19999 

    Unfortunately, we do not have access to the specifics of why you were banned, as our dedicated Terms of Service team handles such matters. For security reasons, they won't always share exact details of why the account was banned, but you can read this article on our website to learn more about how EA bans and suspensions work.   Get information about your EA Account lock, ban, or suspension

      

    Every time you apply the ban, a member of the team will check all the details to make sure that the sanction is correct. 

  • Yes i understand you cant do anything.

    But i still find it appaling no reason was given at all and then when i do an inquiry about it they wont give me a reason its beyond absurd oh well time to spam account creation i guess..

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