Re: Can't connect back after install

I reported this bug, and after back and forth they finally forward the issue to "specialist". I guess that means they accept it as a bug.

Please report  a bug formally, so they know more people are seeing the same issue:

https://help.ea.com/en-us/help/plants-vs-zombies/plants-vs-zombies-heroes/contact-support-for-plants-vs-zombies-heroes/

If you still got your old phone, maybe you should keep playing on that one to make sure cards won't be lost.

I have the exact problem. I have been playing this game for years and spent a lot of money on it and had unlocked all the characters and finally got 4 each of all the cards completing all decks (both plants and  zombies, legendaries, events everything - all the cards fully complete sets). I always had my game synced/connected to google play when I played as it was one of the 3 options to sync your game (with Facebook and an EA account being the other two).

After having some phone issues I had to factory reset my phone. When I reinstalled the game and it asked to either connect or play, I chose connect and used the google play option. It connected after the spinning circle/loading symbol stopped but just remained on the screen with connect or play. No progress was restored and now it seems all my progress is gone. I contacted EA for help but they weren't able to do anything as I didn't have my initial player ID and when reinstalled the game gives a new ID each time so those were of no help.

What is the point of having google play as an option to sync your game if it doesn't really save anything and can't restore progress when you reconnect again?

I'm extremely disappointed with EA and their failure to resolve my issue. I hope they can eventually fix their google play sync issue. Until then I am done with all their games and won't be spending money on any of their products again.

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@Foreignused wrote:

I have the exact problem. I have been playing this game for years and spent a lot of money on it and had unlocked all the characters and finally got 4 each of all the cards completing all decks (both plants and  zombies, legendaries, events everything - all the cards fully complete sets). I always had my game synced/connected to google play when I played as it was one of the 3 options to sync your game (with Facebook and an EA account being the other two).

After having some phone issues I had to factory reset my phone. When I reinstalled the game and it asked to either connect or play, I chose connect and used the google play option. It connected after the spinning circle/loading symbol stopped but just remained on the screen with connect or play. No progress was restored and now it seems all my progress is gone. I contacted EA for help but they weren't able to do anything as I didn't have my initial player ID and when reinstalled the game gives a new ID each time so those were of no help.

What is the point of having google play as an option to sync your game if it doesn't really save anything and can't restore progress when you reconnect again?

I'm extremely disappointed with EA and their failure to resolve my issue. I hope they can eventually fix their google play sync issue. Until then I am done with all their games and won't be spending money on any of their products again.

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Maybe, just maybe, this works: When you start game, make new account with new user name, then start tutorial and after that you are able to connect your Google play or other sync options, it tells you that you have another account and asks witch account you want to save, then choose your old account.

This worked for me when I was connected with Facebook, I don't know if it also works with Google play sync.

Good luck!

I tried that, and it didn't show anything.  I hope it won't erase my saved data with the rookie/initial setting.

The google sync used to work. I changed my phone 2 weeks before latest updates and it works well. I'm guessing this is a bug introduced by the update. It seems we have similar report here for Facebook user as well.

Based on discussion here, it seems many ppl are having this issue, so I'm hoping the next update would fix the issue. Just hope my cards will be there when that happen. Before that, I really don't have the mood to play/collect from beginning again.

I also have this problem and I am really made at EA because of it. All i want is just to get my data back on my account because I spent money on it

So strange there is no EA representive reply on this bug. Will it ever be fixed?

Probably not important anymore.

Finally it seems they have fixed the Google Play issue. After months of not playing I decided to give it a try as there was a recent update and after selecting to connect to my Google Play account the spinning circle eventually turned to a screen to select your previous saved game profile. After selecting that profile the game synced and all my previous progress was restored. I now have everything back. :eahigh_file:

Sad part is after all these months and I see nothing has changed no new cards, no new characters or new features. And as I already have 4 sets of all the cards and all characters unlocked I guess there's nothing else to do except play battle mode and rank up and collect more gems and sparks. 😞

At least I got everything back so I'm grateful for that. 😃