Hey @mrfld
Sorry to hear about this issue you're experiencing.
However, I would recommend checking out this Article: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/
If you're still experiencing issues, you can also contact EA Support via Live Chat, and they can sort this out for you:
https://help.ea.com/en/contact-us/
Unfortunately we can't help with Account related issues here on the Forums.
Thanks 🙂
- iluminate
Thanks for the reply but that article is very vanilla. It generically states you can access online content when linking with a parental account. What is described in that article is what happens during a successful setup. Which matches the experience I had with my first son's account. It does not address problem I am describing.
I emailed EA supports weeks ago and I never received a response. Perhaps there is a lootbox I can buy to unlock the account.
So, it turns out you have to use Origin on a PC to create a child account for each child. Then link that account to each child's platform account. It's an inane way of handling this, considering a parent is required to allow access in the first place, but that's what fixed this for me.
