Forum Discussion
7 Replies
- EA_QueenBee3 years ago
Community Manager
Hey @FreshJami,
Can you try installing the latest VC++ redistributables to see if that solves the issue? You can find those here, install the 64bit version:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
It's also possible that at some point the Windows Media Pack was either uninstalled or otherwise damaged on your PC. I recommend trying to reinstall that too, to see if that solves the issue. It's helped players with this error before:
https://www.microsoft.com/en-us/software-download/mediafeaturepack
Let me know if either of these steps helped. installing VC++ worked, thanks :D
- EA_QueenBee3 years ago
Community Manager
I'm having the same issue and I downloaded both of the links above but I'm still having the issue how do I
fix this?
Did you try the solutions in the video I posted as well?
I tried all of the ideas in the video posted but I have Windows 10 home rather than Windows 10N. I cannot seem to find a media pack for that version and none of the other ideas have helped me successfully be able to launch and play PVZ GW2. I've already reinstalled the game but it is asking me to do so again. KB 3145500 didn't seem to show me options although that was mentioned as a spot to check for media packs that were for windows versions other than 10N.
Really appreciate any ideas.
Thanks so much.
Its probably best to create a new thread if nothing here is working as a staff member will take more notice in it than a comment to one that is already solved.