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zombimonki's avatar
zombimonki
3 years ago

Re: How do I remove ads in PvZ1?

I am on an andriod phone and I am also having this problem. I paid $2.99 to remove ads in game but they keep playing. Love the game but want the ad free version I paid for. I requested a refund from google play and was denied. 

This is starting to feel like my money was stolen. With the amount of people that I see this has happened to if this isn't fixed I don't see how this is anything other than predatory and fraudulent.

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  • Noobette's avatar
    Noobette
    3 years ago
    @zombimonki It is very much predatory and stealing. I have a screenshot of an email from EA admitting that they know it's an issue and will not fix it. They admit to knowing that even if you pay to remove ads, you will still receive ads. How can we rake this further? Where can we go to get EA to stop this? They are likely taking thousands of dollars a week from people and yet do nothing. I have the proof, I just want to know where I can send it to get them to stop. They don't seem to be listening in the support emails.
  • XEN0S0US's avatar
    XEN0S0US
    3 years ago

    I emailed EA support twice, and even went through a live chat, and each time they told me to talk to Google as there is "nothing they can do" on their end. However in the Play Store help section, it says any issues with in-app purchases must be addressed by the app developer. What an absolute joke.

    Side note the first email I received made no sense no whatsoever. I'll attach it for your reading pleasure.

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