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Anonymous's avatar
Anonymous
9 years ago
Approved

Re: [INFO REQUEST] - Unable to promote characters

Platform : Xbox One
Gamertag : DYLJAM453
Scuba Soldier
Timestamp : Sat/Sun 6/7 May 2017

First happened a few weeks ago hasn't happened to any other characters only Scuba Soldier. Kept trying to promote would not promote now Stuck.
Thanks

Update 17 May 16:57 BST. It is happening again now. Played as Fire Chomper came out of game Fire Chomper gone back down to the level it was on when turned the game on. Also rank gone back down. Game seems unplayable.

Scuba Soldier Picture First

First Chomper Picture Taken 16:55 BST
Second Chomper Picture Taken 17:01 BST

I am unsure now if I have put this on the right thread as there seems to be two different threads but the losing XP issue happens and then when you play again as the character that lost the XP and get them to Level 10 the can't promote issue happens. Can anyone help?

12 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    I've tried clearing the cache and uninstalling and reinstalling the game and it hasn't changed anything
  • primokimbelle's avatar
    primokimbelle
    8 years ago

    Any updates on this as my law pea and engineer are still the same.  I have even logged onto another xbox and the issue comes with me.  

  • SenorChunky5's avatar
    SenorChunky5
    8 years ago
    My Shadow Flower and Plyon Imp are no longer stuck at 0. They are however a class behind. Where the were at Super Elite now just Elite. I'm assuming it was due to the loss of XP instead of gaining. It's a minor setback for the resolution that I don't mind.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Hi any update on this. Checked and ours is still the same. Many Thanks

    Platform : Xbox One
    Gamer tag : DYLJAM453
    Scuba Soldier
  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    @PVZGW253 - Thanks for the info, I'll see if we can get this looked into.

    Which characters are you unable to level?

    Putting the info here again for reference:

    Platform : Xbox One
    Gamer tag : DYLJAM453
    Scuba Soldier

    If anyone is still having this issue please let me know.

    - Andy -

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Hi thanks for your reply. Yes it is the Scuba Soldier.
    Pictures below :

    Xbox One
    DYLJAM453
    Scuba Soldier.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    @EA Andy. I leveled up my pylon imp to lvl 20 but I cannot promote him. I am still having this problen
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Ive had a similar problem with my hot rod chomper and pylon imp but EA resuses to respond.I recommend calling customer support.

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