Re: No way to get new characters since March 2016 update

Thank you for the insight.  We imported all of the old characters from the PVZ 1 and up until the March update we were able to purchase character packs and also received character stickers in other packs.  Because of that, we are only missing the final version of each of the old characters.  However, with the new characters we are missing many.  For example with Citron, we only have the basic, ice, and electro versions - nothing further.  Same with Super Brainz, the Pirate, and the Rose.  With the imp we have four types, but are missing all the others.  In the sticker book we have several characters that are almost complete, but not quite.  We play on the PS4.  If more info is needed please let me know.  Thanks!

Yep, sounds like you unlocked all the characters you could through the Phenomenal Character packs, and now need to do Infinity Time or buy the 15/35k packs.

Ok so it still isn't really clear to me if you're just missing the legendaries or not.

Here's a list of how many legendaries there are for each class, if you're missing ANY characters besides these, then let us know.

Peashooter, Sunflower, Cactus, Foot Soldier, Engineer, All-Star: 0 legendaries (if you're missing ANY of these, then that's a glitch, let us know).

Chomper, Rose, Corn, Scientist, Imp, Pirate: 1 legendary (if you're missing one in each of these classes, that's normal. more is not, let us know)

Citron, Super Brains: 2 legendaries (so there's only a problem if you're missing more than 2 of those, let us know)

Also note that all of the new characters currently only have 5 variants, as opposed to the old characters, who have 10.

Having only basic, electro and ice citron is normal for example since there's only 5 citron variants and 2 of them are legendaries.

If you could, use the above list to check if the amount of missing characters for each class exceeds the amount of legendaries for that class. If so, let us know which classes have more missing characters than they should.

I'm not from Popcap or EA, so I don't know what else is relevant to know, that's all I can think of for now.

Thank you very much for your help with this EvilFlamingo.  We have two logins for the game and have checked through all the characters as you suggested.  We are missing only legendary characters as you suspected.  I didn't know there were so many of those.  One of our logins has the Z7 imp, but the other does not, but that's listed as a "special" character.  Not certain what that's about, but it's the only thing that is missing that isn't legendary.  We can live without it.  Thanks again for your help and explanations! 

No problem at all 🙂

The Z7 Imp is a bonus character that comes either from having pre-ordered the game or from having the Deluxe version. The only way to get it is to upgrade to the Deluxe version.

One additional "special" character that you might not have is the Unicorn Chomper. This one is only available if you are rank 313 in Garden Warfare 1.Other than that there is indeed a whole bunch of legendaries.