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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
1 year ago

Re: [PC] Performance Issues Relating to PvZ GW2

@CatNugget160 Thank you! Here is what I found!

First, I noticed that your GPU drivers are out of date. I would update those first! Check for GPU updates

1. Missing Binary: LxssManager.dll - The Windows Subsystem for Linux (WSL) uses this file for its operation. If it's missing, it could cause problems. You may need to reinstall WSL

2. Windows Update Service Crash: The svchost.exe_wuauserv process is related to the Windows Update service

3. Application Crashes: The PVZ.Main_Win64_Retail.exe, krita.exe, and SonicGenerations.exe crashes 

4. Memory Leak: The RADAR_PRE_LEAK_64 and RADAR_PRE_LEAK_WOW64 events suggest there might be a memory leak in your system

As this one deals with some missing Windows files and Linux issues, it is causing issues with the app and the game. I would start with the following below.

First, uninstall the game. You need to start over:

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues

Once the system is cleaned out, reinstall the game and test it.

2 Replies

  • CatNugget160's avatar
    CatNugget160
    New Novice
    1 year ago

    So i Factory Reset my PC and it works fine now!
    Hoooray! 🤓

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago
    Hi @CatNugget160, Thanks for letting us know! Sorry it had to come to that but good to know it is working for you!

    Cheers!

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