Re: [PC] PvZ Battle for Neighborville can't move camera in game

yep. Still can't figure out what's the problem.

I read that in other games mouse problems can be because of some overlay, so just to be sure I switched off the discord overlay and disabled the ea overlay, it didn't make a difference.

@Z0mbie_Giraffe I see quite a few things with this specific title. Can you attach a DxDiag?

sure, here you go

@Z0mbie_Giraffe Thank you. I see from that report that we have multiple issues happening which could but may not be attributed to this. Windows is running into quite a few issues around updates and not being able to update.

1. The "StoreAgentInstallFailure1" errors with code 80073d02 suggest a problem with Windows Update

2. The "MoAppHang" errors point towards an issue with the "Microsoft.Windows.StartMenuExperienceHost" application. This is a core part of the Windows operating

3. The "WaasMedicFailure2" errors are related to the Windows Update Medic Service (WaasMedic),

4. The error code 0x800704c6 is often related to system files that are missing or corrupted

Info on Error code 0x80073d02

Suggestions:

• Run the System File Checker tool
• Check for Windows

• Check for GPU updates

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues

Thank you @EA_Shepard for reviewing my file.

I tried all your suggestions, unfortunately it did not fix the problem. Do you have any suggestions what else I could try?

@Z0mbie_Giraffe Are you using any overlays for the EA app, Steam or Discord by chance?

What about a dual monitor set up? Do you use more than one monitor or a single monitor?

I use a single monitor and no overlays.

After trying multiple times I realised that sometimes it works, other times it doesn't. I have no idea, what the difference between these tries is.

@Z0mbie_Giraffe Hey, following up on this one. When it doesn't work, does anything on screen happen? Like when you update your GPU drivers and the screen goes black and updates or any errors or anything?

Narrowing down one monitor and no overlays would indicate something else like peripherals. Does it work with the keyboard or a controller or is it just the mouse that isn't working?

@YoshiGOD1017 I have it on Switch and It isn't doing it for me. I have swapped between characters to see if it happens.

Have you swapped between sides or characters to see if it happens still?

Has it been reinstalled?

@YoshiGOD1017 As far as I know nothing like that has been updated. The last updates were the anti cheat and resolving PC issues with resets and maxed-out characters. Nothing with game mechanics or issues such as this one. 

If an issue like this is happening, it's really going to find workarounds for it as there are no planned updates unless something major happens with the game. I've seen plenty of videos on it. Sending one won't do much on our end as we cant fix it here but I do know what is happening as I reproduced it once on my Switch.