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Re: Plants vs zombies garden warfare 2: Black screen

I had the exact same thing happen to me after playing the game for nearly  1 1/2 years on Windows 10. I contacted ea support via chat and they gave me a whole list of things to try. None worked. It was very frustrating. I updated then downgraded my drivers; switched graphics cards; tested the memory; reinstalled Windows - nothing worked.  Then when I chatted with a second tech support person he suggested as a last resort to try creating a new user in Windows. I did that, logged in as the new user and the game loaded and played just fine.  So if your running the game on Windows 10 and think you've tried everything, give this a shot. 

4 Replies

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hello @lookinin and thank you for sharing your solution with us here. I know how tiresome PC troubleshooting can be, and both your patience and desire to solve this are appreciated. Enjoy the game and let us know if there is anything else we can do for you. 

    Cheers,

    Archi

  • Yes , got the same problem . I bought ORIGIN ACCES for GW2 and CANT play . Black screen on start . Please help

  • I Tried This And It Didnt Work, Are You Sure You Didnt do anything else That Could Have helped it start Up leading up to this time?

  • Anonymous's avatar
    Anonymous
    8 years ago

    hello iv got black screen on plant vs zombies garden warfare 2 my pc spec . cpu i7 2600 3.40GHZ . gpu GTX 980 4gb . ram 16gb. windows 10. all drivers up to date I should be ok to run this

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