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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Plants vs zombies gw 2 won’t get passed reset password screen

Hey @mcgrawhayd33,

So you're constantly being asked to reset your EA password without that actually doing anything? Can you try logging in here with your EA account details to make sure that your Xbox account is linked to your EA account?

https://myaccount.ea.com/cp-ui/connectaccounts/index

If it isn't, then your Xbox might be linked to an old or disabled EA account.

2 Replies

  • 025838a445c1370's avatar
    025838a445c1370
    3 years ago
    @EA_QueenBee Hey still not working for me have reset password multiple times tried linking and still nothing still stuck on the same screen
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @025838a445c1370c,

    If your account is already linked to an old or disabled EA account, then I recommend that you reach out to our live support team so they can take a look at how they can get you back into your games. You can contact them via the following link:

    https://help.ea.com/en/contact-us/

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