Ouch, that hurts. When I bought my 1000 gem multipack, I think I got 3 legendaries and 8 super-rares. And that's half of your 2000 gem pack! I didn't get any heroes, but I have had all of them since about July. Yeah, I started playing in March when the soft release released. And when it says Super-Rare guaranteed, it means for the entire multipack, not one for each pack.
