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ZombiePlantMage's avatar
ZombiePlantMage
6 years ago

Re: PVZ Battle for Neighborville: EAC Untrusted system file

Hi Darko, I uninstalled Kaspersky and tried to start the game. The EAC 'Untrusted system file' error message did not come up but the game tries to load but then disappears. This is the same as I am getting when I try to run "Apex Legends" from within Origin. Both games show the EAC loading screen and then try to launch the game but then nothing - just back to wherever I tried to start it from.

I have now reinstalled Kaspersky and of course I am back to the EAC Untrusted system file error message.

Any ideas as to why neither PvZ nor Apex Legends runs - they are both under Origin and both use EAC. 

I turned off the firewall incase this was the problem but still doesn't work - firewall back on now.

Thanks again.

2 Replies

  • ZombiePlantMage's avatar
    ZombiePlantMage
    6 years ago

    Hi @EA_Darko , thanks for all your help. The problem is now solved.

    Solution: I downloaded a new version of Origin from https://www.origin.com/aus/en-us/store/download

    I can still run Kaspersky without getting the error message from EAC about the 'Untrusted system file' and now both PvZ Battle for Neighborville and Apex Legends work - previously after the EAC splash screen the games tried to open but closed by themselves and disappeared.

    I should have realised that Origin was the problem as both PvZ and Apex are within Origin and weren't working with EAC but Fortnite was working with EAC and that is not within Origin.

    Thanks again Darko and sorry to have taken up your time. I hope that this may help others. 

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