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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: PvZ BFN - Unable to invite or join friends

Hi Everyone, 

Thanks so far to everyone who has provided information. If you have not tried the following troubleshooting based on your platform:

All Platforms:

- Verify you have not made any changes to your device/account privacy settings

- Try switching to a different internet network

PlayStation

Spoiler
  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database

Xbox

Spoiler
  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

PC

Spoiler
 

If you continue running into issues inviting friends please let us know the following if you have not:

  • Platform:
  • EA ID, PSN ID, Gamertag:
  • Are you getting an error message?
  • Does this happen when loading into a specific mode or performing an action in a mode?
  • Does this happen to any other account on the device?
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

If you have already shared all of the above, let us know if the provided steps change anything.

Thanks!

13 Replies

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  • po0tinstaller's avatar
    po0tinstaller
    3 years ago

    Wow you are useless repeated the same steps we already gave you this information and I would say good job for providing the Xbox pc and ps4 troubleshooting steps but you literally forgot switch

  • Gtgurl49's avatar
    Gtgurl49
    3 years ago

    I've done all these steps except for rebuilding in safe mode as not sure this is a console or connection issue since alot of people have the same issue. I'm already on the DNS settings you provided, I haven't made any changes to privacy or settings since this issue arised, im on auto-update and the game and psn is up to date, im on Nat type 2 and never had an issue playing pvz on that Nat type. I have reset my internet, cleared cache, restored licenses, tried two other networks, used a different profile, Please further investigate.

  • CS_LethalOctuss's avatar
    CS_LethalOctuss
    3 years ago

    What about the Nintendo Switch? We are missing troubleshooting for that as well, and we believe is a gamewide bug because its happening on multiple platforms

  • rjaimz1's avatar
    rjaimz1
    3 years ago

    They clearly do not care, they only showed up and asked us the same question twice probably to make it seem like they are actually doing something about it, seems like they are not taking it seriously or have no intentions on fixing the issue. The game might not be getting updates any longer, but they still are selling the game, so this issue should have been resolved days ago. Yet here we are. Nothing done, no progress. It is clearly not an user error, their servers went down then when they came up, suddenly we have this issue. Pretty obvious it is on their part. This is so frustrating.

  • tangIewisp's avatar
    tangIewisp
    New Novice
    3 years ago
    @EA_Illium I've tried the troubleshooting steps for Xbox but unfortunately I am still unable to join any group in-game. Same error message as before. So nothing changed. EA, this bug is affecting everyone I know. It is happening on every console. It's not just a handful of a players, it's a big problem.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey Everyone, 

    Thanks for letting us know what you are running into with PvZ BFN. We have recently made some changes. 

    I wanted to check with everyone in this thread if this issue is resolved. 

    Thanks!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey Everyone, 

    Thanks for letting us know what you are running into with PvZ BFN. We have recently made some changes. 

    I wanted to check with everyone in this thread if this issue is resolved. 

    Thanks!

  • tangIewisp's avatar
    tangIewisp
    New Novice
    3 years ago

    Hi, yes it seems to be working now! I just tested by joining a random person's group and it was absolutely fine... no problems at all. Thank you so much for fixing it!

  • Gtgurl49's avatar
    Gtgurl49
    3 years ago

    Can confirm this is working for me now, I can join other players, thank you EA for your help ☺

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