Re: PVZGW Multiplayer network issues
Same exact issue here. Xbox One. I have run traces per their recommendation, as well as to the google.com server farm.
The results speak for themselves. EA needs to either check with their ISP for a resolution or purchase enough bandwidth for us all to play because the connection to their servers is the one that is dropping.
Below is the trace log contents I sent to them today....
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
homeportal 192.168.1.254 1 2ms 2ms 0% 145 / 145 1ms / 24ms
99-45-16-3.lightspeed.frokca.sbcg99.45.16.3 2 22ms 30ms 0% 145 / 145 21ms / 65ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 12.83.77.161 4 24ms 100% 0 / 144
* Unknown Host * 12.122.149.133 5 28ms 100% 0 / 144
* Unknown Host * 192.205.32.222 6 28ms 100% 0 / 144
akamai-ic-317104-sjo-b21.c.telia.62.115.146.99 7 43ms 51ms 2% 140 / 144 38ms / 359ms *******************
* Unknown Host * 209.200.184.194 8 43ms 53ms 0% 143 / 144 36ms / 623ms *******************
* Unknown Host * 209.200.184.199 9 43ms 49ms 0% 144 / 144 36ms / 255ms
unknown.prolexic.com 72.52.44.218 10 102ms 104ms 0% 143 / 144 93ms / 535ms ********************
* Unknown Host * 159.153.93.2 11 93ms 100% 0 / 144
* Unknown Host * 159.153.225.30 12 100ms 113ms 0% 144 / 144 96ms / 520ms
meav5-pub.pt.iad.ea.com 159.153.226.105 13 96ms 107ms 0% 144 / 144 96ms / 309ms
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Clearly connection issues to your servers with dropped packets, high averages, and large differences in best/worst.
Now, let's compare with google.com
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Host Name IP Address Hop Ping TimPing Avg % Loss Pkts r/s Ping best/worst
homeportal 192.168.1.254 1 1ms 2ms 0% 101 / 101 1ms / 17ms
99-45-16-3.lightspeed.frokca.sbcglobal.net 99.45.16.3 2 24ms 25ms 0% 101 / 101 22ms / 35ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 12.83.77.161 4 24ms 100% 0 / 101
* Unknown Host * 12.122.137.233 5 24ms 100% 0 / 101
* Unknown Host * 206.121.188.62 6 27ms 36ms 0% 101 / 101 26ms / 235ms
* Unknown Host * 108.170.242.242 7 27ms 35ms 0% 101 / 101 27ms / 248ms
* Unknown Host * 209.85.246.20 8 42ms 100% 0 / 101
* Unknown Host * 216.239.46.212 9 72ms 100% 0 / 100
* Unknown Host * 72.14.239.235 10 69ms 100% 0 / 100
* Unknown Host * 66.249.95.199 11 65ms 100% 0 / 100
* Unknown Host * 108.170.240.193 12 69ms 100% 0 / 100
* Unknown Host * 108.170.238.223 13 64ms 100% 0 / 100
dfw25s07-in-f14.1e100.net 216.58.218.110 14 81ms 69ms 0% 100 / 100 64ms / 278ms
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No dropped packets. No avg. over 70. Some of the "BEST" ping times to your servers were above 95.
This is an EA problem. EA needs to contact their ISP and check to see if THEY are having issues and/or upgrade the internet connection to accept the number of subscribers
they currently have. The EA connections are saturated with traffic which is why the ping times are high and there are drops.
I plan to run this utility daily and record the number of days that this issue persists. I've paid for a game that only works when connecting to your servers.
I've also paid for an Xbox Live Gold membership that is required in order to play your game as well. All subscribers will have this issue with your product until
you correct it.
As a Network Engineer I find your Help article to be somewhat informative, but very misleading for those that aren't Network Engineers. You're basically insinuating
that there is a problem at their end only if the test results indicate such.
