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9 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thank you. When it starts in a small screen, does the game render in it? If you press alt& enter when you get the black screen, does the game render in a window?

    Also can I check if you've been able to play the game on the system without issue before?

  • Ok,I had been trying a few things to fix  So I opened then game and this time it opened the game in full screen but the picture was not there and my screen would switch between black and monitor saying it has no connection in my display port. So hit alt+ enter and the game started working and i had picture so i went into the hub world and my reticle was facing straight up and i could only spin. so I went into the setting and changed my resolution to the correct one and it didnt work. then i had alt tabbed and was unable to go back to the game at all. it was just flashing yellow in my taskbar and i couldn't click it. I had played the game once before and it worked fine.

  • I opened it again and everything is working fine its just that my reticle moves up and locks and theres nothing i can do to  move it.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    OK, it sounds like something's gone quite wrong with screen positioning. Do you use more than 1 screen? If so you may want to disconnect the extras, restart your system then check again. 

    If you don't use other monitors or this step is ineffective, we can try deleting the local settings files, which will contain display config details. When this is deleted, it'll be recreated from a default template when you restart the game, so this can help with weird config issues. 

    If you go to  Documents\PVZ Battle for Neighborville\settings, you can remove the files there. You can make a backup at another location like your desktop as a precaution, but there shouldn't be any issues. Hopefully when you start the game next the default settings will have the game show up for you, but please let us know either way. 

  • I use multiple monitors so I tried unplugging my second monitor and the reticle still went straight up and then i also deleted the settings it still happened

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Ok, if you have any software around controllers can you try disabling it?

    If you have any game controllers(or steering wheels or flight sticks) installed please try removing these too. 

  • I don't have a controller plugged in but i have a game cube controller driver installed on my device (vjoy).

    and i have it set up in steam as well? but i deleted the set up

  • Aim is finally working dont really know what fixed it but something to do with drivers. now it just crashes sometimes

    thank you so much for help

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