This has now been confirmed by the EA/Popcap team - "There is an issue occuring today which is separate from what I think this thread started as. For that issue we are aware of it and working to fix it now, hopefully have everyone back to playing soon on 360". However, the game is still partly functional. Online play is possible. The festive sticker pack arrived as it should at 18:00 yesterday. Character ranks, player rank, character abilities/upgrades, challenges & coins total/earning coins are preserved. However, all customisations for your characters are disabled. If you change your abilities away from the default character set, they will keep resetting back to default. I did notice a minority of players sporting customisations, but this was rare & most people were confined to the default set. http://answers.ea.com/t5/PvZ-Garden-Warfare-Xbox/Multiplayer-problem-with-PVZGW-Xbox-360/m-p/4083206/highlight/false
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Would that also mean unlocked items can be missing from your selection list? IE: I no longer show having the burrito face for my engineer as well as all stunner pack items.
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